Frequently Asked Questions
Everything you need to know about furnishing your home with Alpine Outlets.
What is the standard shipping time for furniture orders?
Most in-stock items are processed within 2-3 business days. Large furniture pieces typically arrive within 7-14 business days depending on your location and the selected freight carrier.
Do you offer White Glove delivery and assembly?
Yes, we offer White Glove delivery for an additional fee. This service includes bringing the item into your room of choice, full assembly, and removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to large furniture returns.
Are your products covered by a warranty?
All Alpine Outlets products come with a 1-year limited manufacturer's warranty that covers structural defects and craftsmanship issues under normal residential use.
Can I request fabric or wood finish swatches?
Absolutely. To ensure the perfect match for your home, you can order up to five fabric or wood finish swatches free of charge through our swatch request portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help you budget for your home upgrades.